Our Obligation to you
Your Obligation to us
We will inform you as soon as possible whether your application for a place has been successful. You must confirm within one week of receiving notification that you still wish to take up a place. If you do not then the offer of a place may be withdrawn.
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We will provide the agreed childcare facilities for your child at the agreed times (subject to any days when we are closed). If we change the opening hours, we will give you as much notice of our decision as possible.
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We will try to accommodate any requests you may make for additional sessions of childcare if sessions are available.
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We will notify you as soon as possible of any days we will be closed.
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We will treat your child with the utmost respect and dignity. We will never use or threaten any type of punishment that could adversely affect a child’s wellbeing.
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We will provide you with regular verbal updates as to your child’s progress and we will agree times to discuss with you the progress of your child or any other aspects of our childcare services as and when required.
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We will comply with the requirements of the Early Years Foundation Stage and our Ofsted registration with regard to the childcare services we provide for your child.
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We will provide you with details of our policies and procedures, which outline how we satisfy the requirements of the EYFS in our everyday practice; and we will notify you as and when any changes are made to our policies and procedures. We will be available to discuss or explain our policies and procedures, and/or any relevant changes, at a mutually agreed time.
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We will maintain appropriate insurance to cover our childcare activities.
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We will try to make a place available to any of your other children. However, we cannot guarantee that a place will be available.
You will need to complete and return our Registration Form before your child can start with us.
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You must notify us immediately of any changes to your information.
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The Registration Form includes medicine consent and emergency treatment authorisations which you will need to completed prior to your child attending.
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You will read and abide by our policies and procedures.
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You must immediately inform us if your child is suffering from any contagious disease, or if your child has been diagnosed by a medical practitioner with a notifiable disease. For the benefit of other children attending you must not allow your child to attend whilst they are contagious and pose a risk to other children during normal daily activities.
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You must keep us informed of the identity of the persons who will be collecting your child. If the person who is due to collect your child is not usually responsible for collecting them we will require proof of identity. If we are not reasonably satisfied that the person collecting your child is who we were expecting, we will not release your child into their care until we have checked with you.
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You must inform us immediately if you are not able to collect your child by the official collection time. You must make arrangements for another authorised person to collect your child as soon as possible. A late payment charge will be applied.
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You will inform us as far in advance as possible of any dates on which your child will not be attending.
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You will provide us with at least one month’s notice of your intention to decrease the number of hours your child attends or to withdraw your child (and end this Agreement). If insufficient notice is given you will be responsible for the full fees for your child for one month from the date of notice. If you are ending this Agreement, notice must be given in writing.
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You must inform us if your child is the subject of a court order and provide us with a copy of such order on request.